- Geneva, Ohio
Software I developed to enable ham radio operators to relay their messages over APRS and various Satellites to Twitter.
I am a passionate problem-solving individual who enjoys using his spare time to further my career and personal knowledge.
Regardless of the industry I'm working in I've always had a knack for solving problems. This innate need has brought me into the IT industry working as a consultant/technician as well as several hobbies including software development and radio communication.
I was last employed as a Field Technician in the Satellite Television industry installing, maintaining and repairing Dish Network satellite systems.
I am responsible for various store functions. Including but not limited to
•Checking in/Stocking products
•Running register/point of sale
•Cleaning customer/employee work areas
•Providing a positive customer experience
I am a field technician working both as a team and independently to service Dish Network customers.
Some responsibilities include:
•Satellite dish/TV system installation
•Providing various in-home services
I started a family and have been using this time to focus on them as well as enhancing my programming skills.
I work as an AHA Applecare Advisor.
Some responsibilities include:
•Providing over the phone service and support
•Diagnose and troubleshoot iOS devices
I was the owner and operator of GCS. I was the sole operator, manager, and technician for the small company.
Our clients included Hotels, Individuals, Insurance Agencies, etc.
Some of my responsibilities and skills include:
•Payment processing using mobile and stationary POS systems.
•Diagnose, troubleshoot, and repair Windows and Mac OSX workstations.
•Setup and administrate remote monitoring and support software.
•Build custom routers using Untangle software to operate as Edge devices.
•Price hardware, services, etc For a given customer to weigh their options.
•Develop business plans and pricing.
•Develop and manage website services and functionality.
I left the company due to a lack of start-up funds and pursued a career with Apple inc in October of 2014.
Work from home providing support to customers of SDC clients who have purchased support subscriptions or one-time services.
•Troubleshoot and resolve any issue preventing connection to the internet or wireless networks (computers, smartphones, tablets, game systems, e-readers, printers, media devices, routers, etc.)
•Troubleshoot and resolve problems with Windows and OS X mail/browser applications.
•Explain technologies to customers using non-technical terms so that they might better use their hardware and software, or understand what needs to be done to resolve their issues.
I was an on site and remote computer/server technician.
Some of my responsibilities included:
•Travel to business locations
•Manage windows server 2003 and 2008 R2
•Connect Windows XP-7 to Domain networks
•Build new systems to customer specifications
•Develop plans and execute wireless network installations
•Installation and management of Acronis backup and recovery software
•Multi-Access Point Wireless systems
•Outdoor Wireless Installations
•VPN/IPSet mutli-location bridging
I am a licensed Amateur radio operator and use the privileges to explore radio and satellite communications.
I have conducted experiments with 10GHz/220mhz radio bands (among others) and have an ever increased interest in satellite and digital operations.
Recieved certificate for Business technology, Marketing and CNet (Computer Electronics and Networking)
A+ is the starting point for a career in IT. The performance-based exams certify foundation IT skills across a variety of devices and operating systems.
My exam was conducted remotely over several SSH sessions. I was tasked with breaking into multiple access points using various techniques and encryption schemes.
To pass I was required to break into each and every one within my scheduled time frame, I succeeded.